Refund and Returns Policy
Loom & Ledger supplies digital sewing files rather than physical goods. There is no parcel to return, but verified delivery and file problems will be addressed fairly.
Unaccessed orders
If you selected the wrong edition and have not downloaded or opened access, contact us promptly. We may exchange or cancel the order after checking its access history.
Accessed patterns
Because PDF patterns can be copied, an edition that has been supplied or downloaded is generally final except where mandatory consumer law provides otherwise.
Eligible issues
Report a corrupted archive, missing advertised size or format, incorrect file, or material instruction error within fourteen days. We will first replace the download, supply the missing component, or issue corrected pages.
Printing and fit
Incorrect printer scaling, unsupported phone viewers, fabric choice, cutting error, ordinary fitting adjustment, and a change of mind do not normally qualify as defects when the listing and instructions were accurate.
When we refund
If a verified material problem cannot be corrected within a reasonable period, we will offer the remedy required under applicable law, potentially including a full or partial refund to the original payment method.
Making a request
Write to studio@loomandledger.com with the order reference, edition, file name, reader or printer details, and a clear image of the issue. Never include full card information.